Feasibility Study for an Outsourcing (BPO) and Call Center Company in Egypt
Outsourcing depends on delivering a service at a lower cost than the client company would pay to do it in-house. Egypt has an advantage in cost and languages, but the margin is determined by seat and team utilization.
Where your money goes
- Premises and equipped seats
- Customer service, management and training staff
- Telecom systems and backup internet
- Sales to reach clients
- Salaries and social insurance
Where the money comes from
- Pricing per hour or per seat
- Pricing per call or per task
- Contracts with companies outside Egypt paid in foreign currency
What makes Outsourcing Services businesses lose money
- Empty seats that still cost money
- High staff turnover
- A single large client
- Internet or power outages
What the study answers
- Monthly cost per seat
- The right pricing for local and foreign clients
- The utilization rate needed to break even
- The right starting size for your capital
To make the numbers accurate, we ask about: Service field, How will you price?, Clients, Solo or with a team?.
The numbers are calculated for your project: your city, your capital and the size you plan to start with. Not generic figures copied from the internet.
Order a Outsourcing Services feasibility study (EGP 2,500)